Terms and Conditions


SALES


All our sales are insured by risk companies. The acceptance of orders is conditioned by the risk subscribed with them. Our net prices, except commercial discounts, do not include VAT. The minimum net value for the acceptance of your orders for logistics and management costs is € 200. Our prices do not include shipping. Shipping will be free of charge under the following conditions:

  • PENÍNSULA 350 €
  • ISLAS BALEARES 600 €
  • ISLAS CANARIAS 1200 €

RETURNS


Returns will not be accepted, unless agreed in writing with our commercial department and provided that the following conditions are met. Lack of merchandise or merchandise in poor condition: It must be communicated at the time of receipt for transport on the delivery note or to our company within a maximum period of 24 hours. Once the incident is accepted, the postage for these returns will be paid by our company and the payment will be made on the invoice corresponding to the delivery note. Returns of merchandise for reasons beyond our company: - NO return of merchandise will be ACCEPTED after 15 days of invoicing.- NO return of merchandise in poor condition will be accepted. The merchandise will suffer a depreciation in its payment of 20% for management, handling and repackaging expenses. The payments for these returns will be deducted from the next purchase. The shipping costs of these returns will always be paid by the customer. 


WARRANTY AND REPLACEMENT


All our products have a 2-year warranty from receipt and acceptance by our customer. Once the condition has been checked by our technicians and the guarantee has been accepted, the defect will be repaired or, in the case of not being able to repair it due to lack of spare parts, the replacement with the same or a similar product.

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